Terms & Conditions

Indian Falls Chalets

General

Minimum Booking

A 2 night stay is required on all weekends.
A 2 night stay required during our peak season (June 1st to August 31).

Check-in & Check-out

Check-in is at 4 PM. If you require a later check-in, please call us at (709) 486-8463.
Check-out is at 11 AM.

Supervision

Children MUST be supervised at all times by an adult/guardian while staying at our chalets.

Charges

We require a valid credit card to secure your reservation at the time of booking.

A deposit for the first night’s booking will be charged to the credit card when you book. The remaining balance, plus any additional charges acquired during your stay, will be charged to the credit card upon check-out.

Total reservation will be charged to the credit card in the event of a no show.

Our chalets are set up to accommodate up to four people per chalet. For bookings of MORE than four people per chalet, we require that you contact us at 709-486-8463 to discuss arrangements. There will be an extra charge of $25 per person + HST per night for a booking of more than four people to a maximum of six people per chalet.

All Chalets are STRICTLY NON-SMOKING. A minimum cleaning fee of $200 + HST will be charged to your credit card for noncompliance.

Although general housekeeping is included in your room rental, failure to wash/dry your dishes and wipe down the kitchen will result in a minimum $25 cleaning fee on your credit card.

Pet Policy

While we love animals, we have a strict no pets policy at Indian Falls Chalets. Pets are not permitted on the premises. Failure to comply with this policy will result in a minimum fee of $300 on your credit card to cover extra deep cleaning.

Certified service animals are excluded from this policy.

Cancellations

We are so excited you booked with us, but we understand from time to time that life happens and you may need to cancel.

During our peak season (June 1st to August 31st), 30 days notice is required for a reservation cancellation in order to receive a full refund minus a $35 booking fee.

Any other time, 14 days notice is required for a reservation cancellation in order to receive a full refund minus a $35 booking fee.

Should there be a formal advisory from the RCMP advising motorists to stay off the roads due to weather, a full refund minus a $35 booking fee will be refunded.

There will be no refund for an early check out.

Group Booking Cancellations

Group bookings of multiple chalets requires 30 days notice for a reservation cancellation. The group cancellation policy will be discussed further at the time of the booking.

Covid-19

To ensure the safety of our guests and our staff, we will operate in accordance with the advice and public health directives of the Chief Medical Officer of Health.

DISCLAIMER: TERMS AND CONDITIONS MAY CHANGE WITHOUT NOTICE

    Let's Connect

    Contact Us

    Indian Falls Chalets
    344 Little Bay Road
    Springdale, NL
    CANADA
    + 1 (709) 486-8463
    info@indianfallschalets.com

     

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