Terms & Conditions

Indian Falls Chalets

General

Minimum Booking

A 2 night stay is required on all weekends.
A 2 night stay required during our peak season (June 1st to August 31).

Check-in & Check-out

Check-in is at 4 PM. If you require a later check-in, please call us at (709) 486-8463.
Check-out is at 11 AM.

Supervision

Children MUST be supervised at all times by an adult/guardian while staying at our chalets.

Charges

We require a valid credit card to secure your reservation at the time of booking.

A deposit for the first night’s booking will be charged to the credit card when you book. The remaining balance will be charged to the credit card prior to arrival. Any additional charges acquired during your stay will be charged on the day of check out.

Total reservation will be charged to the credit card in the event of a no show.

Our chalets are set up to accommodate up to four people per chalet. For bookings of MORE than four people per chalet, we require that you contact us at 709-486-8463 to discuss arrangements.  The number of people residing in the room should be the same as confirmed in the booking.  Accommodation for additional guests may be requested at an additional fee of $25 per person + HST per night for a booking of more than four people to a maximum of six people per chalet. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the room. There will be an extra charge of $25 per person + HST per night for a booking of more than four people to a maximum of six people per chalet.

During your stay, the room and all equipment and furniture should be treated with care and kept in order.  Pre-existing damages or room issues must be reported to staff immediately after registration to avoid responsibility and potential charges. Immediate notification to staff will be expected if any damages or breakages occur. You are financially responsible for any damage to the room. This includes losses caused by you or a third party’s negligent actions or behavior. A summary check will be made of the room at check-out time. However, a more detailed review of the condition of the room and all equipment and facilities will be made soon after check-out and before another guest occupies the room. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent to your email. Property damages or missing items will be charged to your credit card at market value. Please note, immediate notification after check-in of any damages to, breakages in or issues with the room is expected. Indian Falls Chalets can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. The costs of damage repair or cleaning beyond what would be expected after responsible usage of the room will be charged to your credit card.

All Chalets are STRICTLY NON-SMOKING. A minimum cleaning fee of $250 + HST will be charged to your credit card for noncompliance.

Although general housekeeping is included in your room rental, failure to wash/dry your dishes and wipe down the kitchen will result in a minimum $50 cleaning fee on your credit card.

Pet Policy

While we love animals, we have a strict no pets policy at Indian Falls Chalets. Pets are not permitted on the premises. Failure to comply with this policy will result in a minimum fee of $300 on your credit card to cover extra deep cleaning.

Certified service animals are excluded from this policy.

Cancellations

We are so excited you booked with us, but we understand from time to time that life happens and you may need to cancel.

During our peak season (June 1st to August 31st), 30 days notice is required for a reservation cancellation in order to receive a full refund minus a $35 booking fee. If you cancel your booking with less than 30 day’s notice during peak season you will not be refunded your deposit.

Any other time, 14 days notice is required for a reservation cancellation in order to receive a full refund minus a $35 booking fee. If you cancel your booking with less than 14 day’s notice you will not be refunded your deposit.

Less than 7 days notice to cancel, you will be required to pay the total amount of your booking.

Should there be a formal advisory from the RCMP advising motorists to stay off the roads due to weather, a full refund minus a $35 booking fee will be refunded.

There will be no refund for an early check out.

Group Booking Cancellations

Group bookings of multiple chalets require 30 days notice for a reservation cancellation. The group cancellation policy will be discussed further at the time of the booking.

Covid-19

To ensure the safety of our guests and our staff, we will operate in accordance with the advice and public health directives of the Chief Medical Officer of Health.

DISCLAIMER: TERMS AND CONDITIONS MAY CHANGE WITHOUT NOTICE

    Let's Connect

    Contact Us

    Indian Falls Chalets
    344 Little Bay Road
    Springdale, NL
    CANADA
    + 1 (709) 486-8463
    info@indianfallschalets.com

     

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